Industrial Relations

The Jobs Australia Industrial Relations team aims to work in partnership with every Jobs Australia member or CSIR subscriber to ensure they fulfil their obligations as good employers. Our experienced advisers assist employers in all areas of employee relations and human resource management, including award compliance, negotiating enterprise agreements, equal opportunity, dealing with industrial disputes, unfair terminations, and workplace change.

We provide a range of industrial relations and human resource management support. For industrial relations advice on daily issues arising in your organisation, requests for information and assistance are initially directed to us on the basis of your member organisation's phone prefix, but we draw on the different strengths of all our team to meet your needs.  See the table below for the contact details of the IR Adviser who normally looks after your region.  If your adviser is not available we encourage you to leave a message for your adviser, but if the matter is urgent and cannot wait it is usually possible to talk to another adviser.

In addition, Margaret Balsillie provides HR consultancy services, as well as backup on IR advice, and Michelle Laufer provides industrial research and support and maintains paytables and other resources.


Michael Pegg is the manager of the Industrial Relations team at Jobs Australia.  He commenced as an Adviser with Jobs Australia in 2003 after working for several years as an official with the National Tertiary Education Union. 

In addition to his extensive industrial experience in bargaining and settling disputes, Michael has a Masters degree in Employment Relations and HRM from the University of Melbourne. His thesis focussed on organisational values and HR management practices in the nonprofit community sector. Michael is also a Certified Professional member of the Australian Human Resources Institute.   


Caroline Ryan worked for Jobs Australia as part of the IR team between 1999 -2005 and returned to Jobs Australia in September 2009. She has extensive Industrial Relations and Human Resource Management experience working in government, higher education, unions, and the community sector. She recently worked as a consultant in the community sector on employee relations, management & governance issues.

Her formal qualifications are in economics and law. Caroline is a member of the Australian Human Resources Institute, the Industrial Relations Society (Victoria) and the Australian Institute of Management.

Michelle Michelle Laufer joined the CSIR team in October 2006 in the position of Industrial Relations Research and Support Officer. She has a Bachelor of Economics and a Masters degree in Human Resource Management with a particular focus on Learning and Development and Industrial Relations. She has a varied work background including Personnel Placement Coordinator and Administration in the Healthcare Industry, Customer Service and Micro-Finance. She also holds a position on the Committee of Management for a Community based organisation and has an excellent appreciation for other cultures following many years living and working in Africa and Vietnam.
Margaret Balsillie joined the Industrial Relations team in January 2011 as an HR Consultant. 

She has extensive HR/IR experience within the Technical and Further Education (TAFE) environment.  More recently she has worked as a Project Manager for the TAFE Development Centre which leads VET Workforce Development to enhance the capability of people working within the VET sector in Victoria. 

In addition to her extensive experience within the HR/IR field, Margaret has a Graduate Certificate in Management and Advanced Diploma in Human Resources.

Jen Forward began working for Jobs Australia in January 2011. She has an eclectic background in Industrial Relations including within state and federal government and several unions. In addition to her practical background Jen also has a Master of Workplace and Employment Law.
  Keith Godfrey came to Jobs Australia as an Industrial Relations Adviser in 1995 after working for a number of years in the education and community sectors, especially with Neighbourhood Houses and Community Education Centres. His experience is in assisting community-based organisations with management issues, particularly in terms of management practices, industrial relations, employment, staff relations and organisational review
  Rachel Takats joined the Industrial Relations Team in August 2011. Rachel comes from a background in Industrial Relations working with Not for Profit Organisations, Private Sector Industries and Unions.  Rachel brings with her a wealth of experience in assisting Organisations with Management practices, Organisational change,
Employment Relations and Industrial Relations.
Katherine Awad Katherine Awad joined Jobs Australia in August 2012. Katherine has a background in industrial relations including working within the state and federal government. She has significant experience assisting employers and employees with understanding their rights and obligations under the legislation and the awards. Katherine also has formal qualifications in law.